Quality Management System

At Kamal & Kamal Pest Control, we are proud to be certified under ISO 9001, the internationally recognized standard for Quality Management Systems (QMS). This certification demonstrates our unwavering commitment to:

• Consistently delivering high-quality products/services
• Enhancing customer satisfaction
• Continual process improvement
• Meeting regulatory and industry requirements

Our ISO 9001 certification reflects our dedication to operational excellence, transparency, and a customer-centric approach in everything we do.

QUALITY POLICY

Kamal & Kamal Pest Control is committed to enhance customer satisfaction by:

• Providing professional pest control services which consistently comply with all requirements.
• Continual improvement of the Quality Management System which consistent with strategic direction, and
• Constantly reviewing and updating quality objectives.

QUALITY OBJECTIVES

All Kamal & Kamal and staffs must always excel in order to achieve our joint goals and objectives:

No.	Objectives	KPI	Department
1.	To ensure customer satisfaction at an excellence level.	Minimum 85%	CRM
2.	To make daily follow up call on clients that jobs have been duly performed.	5 clients base on daily schedule	CRM
3.	To ensure all BKK closed within.	5 working days of the date issued	CRM
4.	To ensure productivity of operation staff is maintained at an excellent level (excluding breakdowns of equipment and vehicles).	Minimum 93%	Operation & Technical
5.	The percentage of Job Unperformed due to breakdown of equipment and vehicles.	Less than 5% of work done	Operation & Technical
6.	To ensure the accuracy of operational scheduling for work volumes to a minimum.	Minimum 93%	Operation & Technical
7.	To respond to customer regarding service execution.	Within 24 working hours from NCF received	Operation & Technical
8.	Service execution for new customer.	Within 3 days from NCF received & less than 5% of total NCF	Operation & Technical
9.	To ensure the differences of actual stock compared to the usage monthly stock.	Not more than 5%	Operation & Technical (Logistic)
10.	All signed worksheet (Form H) to be invoiced within.	5 working days from received date & less than 5% of total invoices	Finance & Administration
11.	To update list of supplier and prices once a year.	January	Finance & Administration (Procurement)
12.	To assess operation staffs level of competence at least.	Twice a year	Finance & Administration (Human Resource)
13.	To ensure all customer enquiry to be resolved within.	3 hours	Sales & Marketing
14.	To ensure New Client Form (NCF) to be delivered to the operation staffs.	1 day earlier	Sales & Marketing
15.	To achieve sales target	As per documented	Sales & Marketing
16.	All quotation to be issued within.	24 hours from received date & less than 5% total (number) quotation

In order to achieve customer satisfaction:

• All staffs are required to play their own role.
• Each individual must be responsible and fully committed in providing quality services to enhance customer satisfaction at any time.