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 بِسْمِ ٱللهِ ٱلرَّحْمٰنِ ٱلرَّحِيمِ

KAMAL & KAMAL PEST CONTROL SDN BHD (138392-A)

MS ISO 9001:2015

QUALITY POLICY

Kamal & Kamal Pest Control is committed to enhance customer satisfaction by:

  • Providing professional pest control services which consistently comply with all requirements,
  • Continual improvement of the Quality Management System which consistent with strategic direction, and
  • Constantly reviewing and updating quality objectives.

 

QUALITY OBJECTIVES

All Kamal & Kamal and staffs must always excel in order to achieve our joint goals and objectives:

Objectives Department KPI
1. To ensure customer satisfaction at an excellence level. Customer Service Minimum 85%
2. To make daily follow up call on clients that jobs have been duly performed. Customer Service 5 clients base on daily schedule
3. To ensure productivity of  operation staff is maintained at an excellent level (excluding breakdowns of equipment and vehicles) Operation & Technical Minimum 90%
4. The percentage of Job Unperformed due to breakdown of equipment and vehicles. Operation & Technical Less than 5% of work done
5. To ensure all daily work and schedules professionally executed by our operation staffs. Operation & Technical Minimum 90%
6. To respond to customer regarding service execution. Operation & Technical Within 24 working hours from NCF received
7. Service execution for new customer. Operation & Technical Within 3 days from NCF received
8. To ensure the differences of actual stock compared to the usage monthly stock not more than. Operation & Technical (Logistic) Less than 5%
9. All signed work sheets to be invoiced within. Finance & Administration 5 working days from received date & less than 5% of total invoices
10. To update list of supplier and prices once a year. Finance & Administration

(Procurement)

January
11. To assess operation staffs level of competence at least. Finance & Administration

(Human Resource)

Twice a year
12. To ensure all customer enquiry to be resolved within. Sales & Marketing 3 hours
13. To ensure New Client Form (NCF) to be delivered to the operation staffs. Sales & Marketing 1 day earlier
14. To achieve sales target Sales & Marketing As per documented

In order to achieve customer satisfaction:

  • All staffs are required to play their own role.
  • Each individual must be responsible and fully committed in providing quality services to enhance customer satisfaction at any time.

 

HUSSEIN KAMAL BIN MOHAMED OMAR

MANAGING DIRECTOR

DATE : 08 JULY 2019