بِسْمِ ٱللهِ ٱلرَّحْمٰنِ ٱلرَّحِيمِ
KAMAL & KAMAL PEST CONTROL SDN BHD (138392-A)
MS ISO 9001:2015
Kamal & Kamal Pest Control is committed to enhance customer satisfaction by:
All Kamal & Kamal and staffs must always excel in order to achieve our joint goals and objectives:
Objectives | Department | KPI | |
1. | To ensure customer satisfaction at an excellence level. | Customer Service | Minimum 85% |
2. | To make daily follow up call on clients that jobs have been duly performed. | Customer Service | 5 clients base on daily schedule |
3. | To ensure productivity of operation staff is maintained at an excellent level (excluding breakdowns of equipment and vehicles) | Operation & Technical | Minimum 90% |
4. | The percentage of Job Unperformed due to breakdown of equipment and vehicles. | Operation & Technical | Less than 5% of work done |
5. | To ensure all daily work and schedules professionally executed by our operation staffs. | Operation & Technical | Minimum 90% |
6. | To respond to customer regarding service execution. | Operation & Technical | Within 24 working hours from NCF received |
7. | Service execution for new customer. | Operation & Technical | Within 3 days from NCF received |
8. | To ensure the differences of actual stock compared to the usage monthly stock not more than. | Operation & Technical (Logistic) | Less than 5% |
9. | All signed work sheets to be invoiced within. | Finance & Administration | 5 working days from received date & less than 5% of total invoices |
10. | To update list of supplier and prices once a year. | Finance & Administration
(Procurement) |
January |
11. | To assess operation staffs level of competence at least. | Finance & Administration
(Human Resource) |
Twice a year |
12. | To ensure all customer enquiry to be resolved within. | Sales & Marketing | 3 hours |
13. | To ensure New Client Form (NCF) to be delivered to the operation staffs. | Sales & Marketing | 1 day earlier |
14. | To achieve sales target | Sales & Marketing | As per documented |
In order to achieve customer satisfaction:
HUSSEIN KAMAL BIN MOHAMED OMAR
MANAGING DIRECTOR
DATE : 08 JULY 2019