x

Menu

Follow Us

CARE line (24/7) 019-755 2625

ISO

Home  /  ISO

 بِسْمِ ٱللهِ ٱلرَّحْمٰنِ ٱلرَّحِيمِ

KAMAL & KAMAL PEST CONTROL SDN BHD (138392-A)

MS ISO 9001:2015

QUALITY POLICY

Kamal & Kamal Pest Control is committed to enhance customer satisfaction by:

  • Providing professional pest control services which consistently comply with all requirements,
  • Continual improvement of the Quality Management System which consistent with strategic direction, and
  • Constantly reviewing and updating quality objectives.

 

QUALITY OBJECTIVES

All Kamal & Kamal and staffs must always excel in order to achieve our joint goals and objectives:

ObjectivesDepartmentKPI
1.To ensure customer satisfaction at an excellence level.Customer ServiceMinimum 85%
2.To make daily follow up call on clients that jobs have been duly performed.Customer Service5 clients base on daily schedule
3.To ensure productivity of  operation staff is maintained at an excellent level (excluding breakdowns of equipment and vehicles)Operation & TechnicalMinimum 90%
4.The percentage of Job Unperformed due to breakdown of equipment and vehicles.Operation & TechnicalLess than 5% of work done
5.To ensure all daily work and schedules professionally executed by our operation staffs.Operation & TechnicalMinimum 90%
6.To respond to customer regarding service execution.Operation & TechnicalWithin 24 working hours from NCF received
7.Service execution for new customer.Operation & TechnicalWithin 3 days from NCF received
8.To ensure the differences of actual stock compared to the usage monthly stock not more than.Operation & Technical (Logistic)Less than 5%
9.All signed work sheets to be invoiced within.Finance & Administration5 working days from received date & less than 5% of total invoices
10.To update list of supplier and prices once a year.Finance & Administration

(Procurement)

January
11.To assess operation staffs level of competence at least.Finance & Administration

(Human Resource)

Twice a year
12.To ensure all customer enquiry to be resolved within.Sales & Marketing3 hours
13.To ensure New Client Form (NCF) to be delivered to the operation staffs.Sales & Marketing1 day earlier
14.To achieve sales targetSales & MarketingAs per documented

In order to achieve customer satisfaction:

  • All staffs are required to play their own role.
  • Each individual must be responsible and fully committed in providing quality services to enhance customer satisfaction at any time.

 

HUSSEIN KAMAL BIN MOHAMED OMAR

MANAGING DIRECTOR

DATE : 08 JULY 2019