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Kamal & Kamal Pest Control Sdn Bhd (138392-A)
Kamal & Kamal Health Care Sdn Bhd (320676-M)

CARE line (24/7) 019-755 2625

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MS ISO 9001:2008

QUALITY POLICY

Kamal & Kamal Pest Control is committed to enhance customer satisfaction by:

  • Providing professional pest control services which consistently comply with all requirements,
  • Continual improvement of the Quality Management System, and
  • Constantly reviewing and updating quality objectives.

QUALITY OBJECTIVES

All Kamal & Kamal and staffs must always excel in order to achieve our joint goals and objectives:

Objectives Department KPI
1. To ensure customer satisfaction at an excellence level. Customer Service Minimum 80%
2. To make daily follow up call on clients that jobs have been duly performed. Customer Service 5 clients base on daily schedule
3. To ensure productivity of operation staff is maintained at an excellent level (excluding breakdowns of equipment and vehicles) Operation & Technical Minimum 90%
4. The percentage of Job Unperformed due to breakdown of equipment and vehicles. Operation & Technical Less than 5% of work done
5. To ensure all daily work and schedules professionally executed by our operation staffs. Operation & Technical Minimum 90%
6. To ensure the differences of actual stock compared to the usage monthly stock not more than Operation & Technical (Logistic) Less than 5%
7. All signed work sheets to be invoiced within Finance & Administration 5 working days from received date & less than 5% of total invoices
8. To update list of supplier and prices once a year. Finance & Administration(Procurement) January
9. To assess operation staffs level of competence at least. Finance & Administration(Human Resource) Twice a year
10. To ensure all customer feedback to be resolved within Sales & Marketing Same working day
11. To ensure New Client Form (NCF) to be delivered to the operation staffs. Sales & Marketing 1 day earlier
12. To achieve sales target Sales & Marketing As per documented

In order to achive customer satisfaction:

  • All staffs are required to play their own role.
  • Each individual must be responsible and fully committed in providing quality services to enhance customer satisfaction at any time.

 

Tn Hj Hussein Kamal Bin Mohamed Omar
Managing Director
26th May 2015